Refund policy

Faulty, damaged or incorrect items

If your item arrives damaged, is incorrect, or does not meet applicable consumer guarantees, contact us through the WarmPaw contact page or reply to your order confirmation. Include your order number and photos when possible. We will assess the issue and provide the remedy required by applicable law.

Change of mind

Contact us before returning an item. A change-of-mind return is not guaranteed and depends on product condition and supplier acceptance. Do not send an item to a return address until we provide instructions. This does not affect your rights for faulty or misdescribed goods.

Order cancellation

Contact us promptly if you want to cancel an order. We will confirm whether it can be stopped before dispatch. If it has already been dispatched, the applicable return conditions and your statutory rights continue to apply.

Refunds and consumer rights

Approved refunds are issued to the original payment method where possible. Your financial institution may need additional processing time. Nothing in this policy limits rights under the Australian Consumer Law or other mandatory consumer protections.